COVID-19 Coronavirus information

Updated 16 April 2021

All of New Zealand is at Alert Level 1.

We have new guidelines for the Australia-NZ travel bubble, which starts on 19 April.

  • All visitors from Australia must sign in at village reception and complete a health screening there.
  • Visitors from Australia are welcome to visit our care centres but please wear a face mask and keep up social distancing as an extra precaution.  

Care centre visits

• Visitor screening at reception continues as a safety precaution (please report to a staff member first before you go to the care centre) and remember to sign-in using the government’s COVID-19 tracer app
• Care centre visiting hours are 10am to 4pm at some villages.

Please do not come to a village if you are sick.

 We ask that all residents and visitors follow these familiar COVID-19 hygiene measures:

  • Ensure good hand hygiene practices throughout the village and care centre
  • Consider wearing a mask, where physical distancing can’t be maintained
  • Stay home if sick and ring Healthline on 0800 358 5453 or contact your GP to enquire about testing


COVID-19 symptoms include:

  • a new or worsening cough
  • a fever of at least 38°C
  • shortness of breath
  • sore throat
  • sneezing and runny nose 
  • temporary loss of smell
  • muscle aches
  • fatigue.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.