COVID-19 traffic light settings

At Summerset it’s vital we keep our residents, visitors and staff safe. Here is some information you need to know about what that means for visitors to our villages while the COVID-19 traffic light system is in use.

The government has created a set of guidelines for care centres and facilities, which we are using as our first line of defence. For increased safety, we have added some additional precautions. This means the village you want to visit may be in a different colour than the region it is in. Be sure to check this website for the village status or call ahead before coming in.

If you’re coming in for an advertised sales event, please also check the village status.

See what each colour means below.

At all colours we ask that you do not visit our village if you have:

  • COVID-19 symptoms

  • been in close contact with someone with COVID-19 in the last three weeks

  • had a COVID-19 test and are awaiting the results

  • had COVID-19 in the last three weeks

  • completed your government self-isolation fewer than five days ago

If you have recently travelled from a red region or where current outbreak/travel restrictions are in place or recently been at a location of interest you will need to speak with staff before visiting.


Traffic light entry requirements

These are the requirements to visit the village or attend sales events & appointments in the traffic light system. Please note, if the Government locks down an area or region, all visitors may be screened at the main gate and further restrictions may be put in place.

At any time a village may be in a different traffic light colour than the region it’s in. As a precaution, there may also be additional restrictions in place for our care residents. Please double check with our village team before coming in.

Green visitor status

Resident visitors
Vaccinated and unvaccinated visitors are welcome and must follow our screening process. Unvaccinated will not be able to visit the café or attend large gatherings and must wear a mask indoors

Visitors to villas, cottages and independent apartments that are not in the village centre

  • All visitors must scan in using the QR code at the gate or resident’s home

  • The resident you are visiting will ask a few screening questions to ensure the visit is safe

Visitors to the village centre to access independent apartments, serviced apartments, care centre and memory care centre

  • Must sign in via the iPad at reception or the Sine app

  • Unvaccinated must wear a mask indoors and masks are recommended for vaccinated

Sales appointments and events

  • Vaccinated and unvaccinated are welcome and must follow our screening process

    • Please note, to move into the village you must be fully vaccinated

  • All open days, public events and appointments are running as advertised

  • Visitors must

    • sign in using the iPad at reception

    • unvaccinated must wear a mask indoors and masks are recommended for vaccinated

Orange visitor status

Visitors to villas and cottages

  • All visitors

    • Are encouraged to be vaccinated

      • Any unvaccinated guests to these separate dwellings should wear a mask, physically distance and not make contact with other village residents. They will not be allowed to enter the village centre, café or care centre.

    • Must scan in using the QR code at the gate or resident’s home

    • The resident you are visiting will ask you a few screening questions and may want to view your vaccine pass to ensure a safer visit

Visitors to independent apartments that are not in the village centre

  • All visitors

    • Should be vaccinated given the shared environments in our apartment blocks

    • Must scan in using the QR code at the gate or resident’s home

    • The resident you are visiting will ask you a few screening questions and may want to view your vaccine pass to ensure the visit is safe

Visitors to independent apartments and serviced apartments in the village centre, care centre and memory care centre

  • All visitors must

    • Be vaccinated

      • Unvaccinated visitors are only able to visit serviced apartments and the care centre on compassionate grounds. Work with your Village Manager or Care Centre Manager to see if this is an option for you. In the care centre, you will be given a COVID-19 test on arrival that must come back negative. PPE will be also be used and visits will have time and group limits.

    • Sign in via the iPad at reception or the Sine app

    • Wear a mask indoors

    • Observe 1m physical distancing

  • Please note: We may need to introduce additional temporary precautions for visitors of care residents, such as rapid antigen testing on arrival and receiving only nominated visitors.

Sales appointments and events

  • All visitors must

    • Be vaccinated

    • Sign in via the iPad at reception

    • Wear a mask indoors

    • Observe 1m physical distancing

  • Advertised small group tours will go ahead for those who have booked a place via RSVP

  • Advertised open days will not take place and will be replaced with exclusive small group tours where attendance is via RSVP. These will be run on the same advertised dates but with limited numbers at 10am, 12pm and 2pm. Contact the Sales Manager to find out more and book your place on a small group tour.

  • Private sales appointment can take place

Red visitor status

Visitors to residents in villas, cottages or independent apartments not in the village centre

  • All visitors

    • Must be vaccinated

    • Must scan in using the QR code at the gate or resident’s home

    • The resident you are visiting will ask you a few screening questions and may want to view your vaccine pass to ensure the visit is safe

    • Must not come into the village centre or care centre

Visitors to the care centre and memory care centre, and independent or serviced apartments in our village centre

  • You must be a nominated visitor and make an appointment

  • All visitors must

    • Be vaccinated

      • Exceptions may be made by Care Centre Manager on compassionate grounds and will require a negative COVID-19 test prior to arrival

    • Sign in via the iPad at reception, or the Sine app

    • Wear a surgical mask indoors

    • Be tested negative for COVID-19 on arrival

    • Observe 1m physical distancing

  • Visitors may be asked to participate in our weekly surveillance screening when on site

Sales appointments and events

  • All visitors must be vaccinated

  • Any advertised events and small group tours are cancelled but private appointments can be made

  • Sales appointments can go ahead but only two people can attend the appointment, both must be vaccinated and must

    • sign in using the iPad at reception

    • wear a mask indoors

  • If there is a need to visit the main building or tour a serviced apartment or a memory care apartment a negative COVID-19 test on the day is required


COVID-19 symptoms and more information

You can find more information on COVID-19 and current government recommendations on the Ministry of Health’s website. COVID-19 symptoms include:

  • A new or worsening cough

  • Headache

  • Shortness of breath

  • Sore throat

  • Sneezing and runny nose

  • Temporary loss of smell

  • Muscle aches

  • Fatigue

  • A fever of at least 38°C


Updated 21 December 2021