COVID-19 Coronavirus information


We’re delighted to be at Alert Level 1. There are still a few small things we need you to do as we all continue to be vigilant about the COVID-19 virus.


Village residents

Visitors for residents living independently are welcome and there are no restrictions on the number of visitors or the frequency and duration of the visits.

The only condition is that no-one should visit our villages if they are:

  • unwell,
  • have returned from overseas in the last 14 days, or;
  • have been in contact with a suspected, probable, or confirmed case of COVID-19.

Village residents are keeping a record of who visits them for contact tracing purposes. We have issued all residents with logbooks to make this record keeping easier.

Care centre residents

Care centre visiting hours will be from 10am to 4pm unless otherwise advised by individual villages.

If you want to visit outside these times, please make an appointment with the onsite team.

Visitors will need to sign in at reception and will have a short health screening as a safety check for our residents. Your contact details will be retained for contact tracing purposes should these be required.

We’ll continue with regular and thorough cleaning of high touch and common areas to prevent the spread of infection over the winter months.

Our care staff will be health screened at the start of each shift, but they’ll no longer routinely wear Personal Protective Equipment.

Viewing villages by interested parties

We welcome interested parties who would like to view our retirement villages and homes.

We run group tours and morning teas for prospective residents and we also offer in-person viewings for individuals or small groups by appointment.

Please call for a personal appointment. You can find contact details for sales staff here.

Summerset activities

All our usual activities and events are re-starting under Alert Level 1. Please speak to our village staff if you need any further information about activities in your village.

More information

There is more information about COVID-19 on the Ministry of Health website and on the Government’s COVID-19 website

Key prevention measures

Basic hygiene measures are the most important way to stop the spread of COVID-19. This includes:

  • hand hygiene – washing hands regularly with soap and water, or cleansing with hand sanitiser
  • staying at home if you are sick
  • coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • cleaning surfaces regularly.


The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

If you are concerned you may have COVID-19 please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.