COVID-19 Coronavirus information

Updated 3 October 2021
This information will be updated as alert levels change.

Hamilton and Raglan moved to Alert Level 3 from 4 October.
Auckland remains at Level 3.

To help us keep our residents and staff safe from the Delta variant, the following guidelines apply until further notice:

Auckland region and Hamilton – Alert level 3

  • Our village buildings and care centres are closed to visitors.

  • Compassionate visits to care and Serviced Apartment residents are allowed, including for welfare, end of life and palliative reasons. Please talk to your Care Centre or Village Manager in advance.

  • Groceries and other essential supplies can be left outside the main village gates and will be delivered to residents by our staff. Please ensure all items are clearly named and addressed.

  • Auckland only - The wonderful Student Volunteer Army is providing essential grocery deliveries in Auckland.

Visitors (outside of Auckland and Hamilton)

  • Summerset retirement villages and care centres nationwide are open for visitors.

  • Please do not visit our villages if you are unwell, have been overseas in the last 21 days, have been to a location of interest in Auckland or Waikato, or in contact with a potential, suspected or positive COVID-19 case.

  • Care centre visits are on an appointment-only basis. Please call your Care Centre team to make a time. Visits are restricted to two visitors for 30 minutes to keep residents safe.

  • Our main buildings are ‘public venues’. All visitors must scan in, use a face mask and practice two metre physical distancing inside the building.

  • Divine cafés have gradually opened in Level 2. They will follow the seated, separated, and single server requirements set out by the Government.

  • For any questions, please contact the Village Manager.

Sales inquiries

In the Auckland and Waikato regions, all sales inquiries should be directed to your local Sales Manager.

Outside of Auckland and Waikato, we are pleased to advise appointments to visit our villages are available. Please contact your local Sales Manager for more information.

More information

You can find more information on COVID-19 and current government recommendations on the Ministry of Health’s website.

We ask that all residents and visitors follow these familiar COVID-19 hygiene measures:

  • Ensure good hand hygiene practices throughout the village and care centre.

  • Please follow the Government’s mandate to wear a face covering within the retirement village and if you are going outside for essential supplies.

  • Stay home if sick and ring Healthline on 0800 358 5453 or contact your GP to enquire about testing.


COVID-19 symptoms include:

  • A new or worsening cough

  • Headache

  • Shortness of breath

  • Sore throat

  • Sneezing and runny nose

  • Temporary loss of smell

  • Muscle aches

  • Fatigue

  • A fever of at least 38°C