COVID-19 Coronavirus information

LAST UPDATED 6 OCTOBER 2020

The Auckland region joins the rest of New Zealand in Alert Level 1 from 8 October. 

We have not had any positive cases of COVID-19 amongst Summerset staff or residents to date.

See below for visitor information.

Auckland

Our Auckland retirement villages are in Warkworth, Ellerslie, Hobsonville, Manukau and Karaka.

Auckland retirement villages are open, including care centres. 

From 8 October:

  • We welcome back children under 16 to our care centres
  • Communal care centre areas will re-open for family and residents
  • The number of visitors and time limits on care centre visits will be removed.

The following visitor procedures will remain in place to keep everyone safe:

  • Visiting hours from 10am – 4pm, 7 days a week.
  • Visits outside these hours are by appointment only - please call your Care Centre Manager
  • Visitor screening at reception (please check in with a staff member first before you go to the care centre) and sign-in using the government’s COVID-19 tracer app
  • Visitors must follow appropriate hand hygiene and physical distancing requirements.

 For any sales enquiries, please call your local sales manager.

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Rest of New Zealand (outside of the Auckland area)

Outside of Auckland, our retirement villages, including care centres and memory care centres, are open to visitors. 

If you are visiting our care centres, we have the following visitor procedures in place to keep everyone safe:

  • Visitor screening at reception (please check in with a staff member first before you go to the care centre) and sign-in using the government’s COVID-19 tracer app 
  • Care Centre visiting hours from 10am – 4pm, 7 days a week
  • Visits outside these hours are by appointment only – please call your Care Centre Manager

Please do not come to a village if you are sick.

We ask that residents and visitors follow these familiar COVID-19 hygiene measures:

  • Ensure good hand hygiene practices throughout the village and care centre
  • Consider wearing a mask, where physical distancing can’t be maintained
  • Stay home if sick and get a COVID test (to arrange a test ring Healthline on 0800 358 5453 or contact your GP) 

For any sales enquiries, please call your local sales manager.

Symptoms

The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.