COVID-19 Coronavirus information


Summerset continues to be fully committed under Alert Level 2 to protecting our residents from COVID-19. We want all our residents, staff and visitors to be as safe as possible.

Following the Government's decision to transition to Alert Level 2 we have updated some of our processes and procedures.

Visitors under Alert Level 2

Care Centre residents

In Alert Level 2, limited visits for our Care Centre residents are permitted. Each resident will be allowed a maximum of three nominated visitors who can visit for 30 minutes each per week.

Appointments need to be made for all Care Centre visits so that we can manage the number of visitors in the Care Centre at any one time safely. Nominated visitors will be able to bring comfort supplies such as food or toiletries to residents.

Our Care Centre teams will work with residents and their families to agree nominated visitors and book initial appointments. Please wait for us to contact you once we have worked through this process. You may need to wait a few days before you can visit, depending on the number of people wanting to come and visit.

In some villages, we are moving the main reception away from the Care Centre to avoid people coming into the Care Centre unnecessarily. Please do not go directly to the Care Centre without signing in at reception.

Our approach to Care Centre visits is in line with the Ministry of Health visitor guidelines for the aged care sector. Please see this care centre visitation memo for details.

Village residents

Visitors for residents living independently are welcome and there are no restrictions on the number of visitors or the frequency and duration of the visits.

The only condition is that no-one should visit our villages if they are unwell, have returned from overseas in the last 14 days or have been in contact with a suspected, probable, or confirmed case of COVID-19.

Our village residents will be keeping a record of who visits them for contact tracing purposes and we have provided all residents with logbooks to make this record keeping easier.

Viewing villages by interested parties

We welcome interested parties who would like to view our retirement villages and homes. Please call for a personal appointment. You can find contact details for Sales staff here.

Under Alert Level 2, tours of our villages are available but for limited numbers of people in line with current physical distancing limits.

New residents will continue to be subject to strict rules on their health status.

Summerset activities

We want to get the activities that are important for our residents’ physical, emotional and social wellbeing up and running as soon as we can. However, it is very important that we do this safely and make sure that all government requirements are met.

From 29 May, the government has increased the number of people involved in a single activity or event to 100. This gives us greater scope to re-start activities in our villages, including Summerset Shouts, mid-winter Christmas events, quiz and movie nights, as well as visits from entertainers and speakers.

Grocery service

Our home grocery delivery service has now finished. 

More information

If you have any questions about how our villages are operating under Alert Level 2, we have put together a list of FAQs which can be found here.

We will update this page as information changes. Please check back in regularly or follow us on Facebook to be alerted when new information is published to this page. There is more information about COVID-19 on the Ministry of Health website and on the Government’s COVID-19 website

Key prevention measures

Basic hygiene measures are the most important way to stop the spread of COVID-19.

This includes:

  • hand hygiene – that is, washing hands regularly with soap and water, or cleansing with hand sanitiser
  • staying at home if you are sick
  • coughing or sneezing into a tissue or your elbow and then performing hand hygiene
  • cleaning surfaces regularly.


The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

If you are concerned you may have COVID-19 please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.