We, us, our, and Summerset mean Summerset Group Holdings Limited and its subsidiaries. ‘Personal information' is information about an identifiable individual (a natural person).
Summerset is bound by the Privacy Act 1993 (Privacy Act) and the Health Information Privacy Code 1994 (Code).
2. Acceptance of this Policy
By using our services or otherwise providing us with your personal information, you agree to be bound by this Policy.
3. Collection – How we collect information about you
Who we collect information about
We may collect and hold personal information about:
- current, potential and former residents, and their families and other representatives;
- service providers, suppliers and their employees and contractors;
- investors and prospective investors;
- current and prospective employees and contractors of Summerset, and their next-of-kin or emergency contacts;
- individuals we deal with in the course of carrying on our business; and
- other people who come into contact with Summerset.
Information we collect
We collect personal information in order to manage and conduct our business, to provide and market our services and to meet our legal obligations. Depending upon the nature of your relationship with Summerset, the type of personal information we collect and hold may include:
In some cases, if personal information we request is not provided, we may be unable to supply the relevant service or to perform our obligations to you.
Who we collect personal information from
We will generally collect personal information from you directly. However, we may also collect personal information:
a) from you indirectly (including through the use of services and facilities available through our websites and social media channels);
b) from current, potential and former residents, residents’ families, service providers, suppliers and their employees and contractors, investors, employees, individuals we deal with in the course of carrying out our business and other people who come into contact with Summerset;
d) from CCTV cameras that may be placed on our premises, which includes our retirement villages and aged care facilities; and
e) from publicly available websites.
If you have provided us with information about another person, you must have that person’s permission to do so, and if applicable you must comply with your obligations under the Privacy Act and the Code (if applicable), for instance, you may need to tell that other person that you have done so, that they have a right to access their information and that we will handle their personal information in accordance with this Policy.
4. Use – How we use and disclose information that we collect about you
In general, we collect, hold, use and disclose your personal information for the following purposes:
In addition, CCTV footage specifically may be used for the following purposes:
a) detecting and deterring criminal or inappropriate behaviour on our premises and at our retirement villages and aged care facilities;
b) monitoring the safety and security of our staff, residents, contractors and visitors, and completing incident investigations; and
c) reviewing the actions of our staff or contractors.
All information collected by Summerset from any drug and/or alcohol testing or search will be kept confidential to the extent required by law, provided that relevant information may be disclosed to that individual’s supervisor or manager.
5. Who we may disclose your personal information to
We may disclose your personal information:
a) to you, or your attorneys or authorised representatives. If you are a prospective, current or former resident and you do not have an attorney or representative, we may also disclose your personal information to your family members or carers if we consider it necessary or desirable for the purposes of your care or wellbeing;
b) to other members of Summerset;
c) if you are a resident or staff member, to third party health providers where necessary for your treatment or insurance companies to assist with the processing of a claim in connection with treatment (this is done with your permission where appropriate);
d) if you are a resident, to the DHB for the purposes of fulfilling our obligations under our contract with the DHB;
e) to other third parties who provide services to or for Summerset or who act on our behalf;
f) to courts, tribunals and regulatory authorities;
g) to anyone who assists us to identify, prevent or investigate any actual or suspected fraud, unlawful activity or threats to our systems or any person;
h) to government agencies and our statutory supervisor (such as when making tax payments relating to you or when meeting reporting obligations, such as under financial markets legislation);
i) to industry associations or other third parties, for benchmarking, statistical analysis and reporting purposes (provided your information is first anonymised);
j) if you are a staff member, to professional organisations which you are a member of, where necessary for any registration or assessment requirements;
k) anyone else to whom you authorise us to disclose it; and
l) where we are required or permitted to do so by law.
6. Security of your personal information
We take reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
Where we no longer require your personal information we will use reasonable endeavours to comply with our legal obligations in respect of that information.
7. Access, correction and retention of your personal information
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Contact details are set out below. You have the right to correct any personal information we hold about you in accordance with the Privacy Act and the Code.
Subject to the exceptions set out in the Privacy Act and the Code, you may seek access to the personal information which we hold about you by contacting:
- if you are a current resident, your Village Manager; or
- in all other cases, our Head Office Privacy Officer on [email protected]
We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. If a fee is to be charged, we will advise you of the likely cost in advance.
8. Changes to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at https://www.summerset.co.nz/privacy-policy/ and can be obtained by contacting our Head Office Privacy Officer on [email protected].
9. How to contact us and complaints
If you have any questions about privacy related issues or wish to complain about the handling of your personal information by us, please contact our Head Office Privacy Officer on [email protected]. We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Head Office Privacy Officer and you will be notified of the decision in relation to your complaint as soon as practicable after it is made, usually within 20 working days of receipt.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Privacy Commissioner at: PO Box 10-094, The Terrace, Wellington 6143, phone 0800 803 909, http://privacy.org.nz/.
The address of Summerset, as the person collecting and holding your personal information, is: Summerset, PO Box 5187, Wellington 6140.