Feedback and complaints policy

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We want to provide you with the best service but sometimes we may fall short of expectations.

Summerset's feedback and complaints policy objective is to enable complaints to be resolved in a manner that is resident appropriate, objective, fair, quick and cost-effective for the resident and for Summerset. 

Download a copy of our policy overview by clicking the link below.

Let's find a solution (PDF | 874KB)

Download a copy of the policy by clicking on the link below.

Summerset Feedback and Complaints Policy (PDF | 301KB)